Community first; our response to COVID-19:
UPDATE: The Governor of the state of Washington has made an order that all non-essential businesses close until April 6. We will therefore need to close all in person activities, including shipping and receiving from March 25th until April 6th. If you have any questions or need additional information, please contact us at firstname.lastname@example.org.
At Geocaching HQ, the health and safety of our staff and the community is of the highest priority. We are closely monitoring this ever-evolving situation and are following all guidelines put forth by our state and local authorities. We do know that during these challenging times that geocaching has continued to be an important activity for many people who are using the best practices of social distancing, but still need to get outside and have interesting activities available. We encourage geocachers to follow the most current guidance from public health authorities when choosing how to participate in activities such as geocaching.
At Shop Geocaching, our staff is always dedicated to serving the worldwide geocaching community the best that we can. The Shop team is committed to safety and has taken numerous measures to stay healthy and to keep each other safe. All personnel that can work from home are doing so. For those who do need to handle the in-person operations, we are modifying schedules and using rigorous cleaning practices to keep the staff as well as the community that we serve as safe as possible.
If things do change and we need to suspend operations for some time, we will make sure that it is made clear on the Shop Geocaching website.
Some other resources available:
Our customer service is available and will continue even if other operations need to change. You can best reach us at email@example.com and we will respond as soon as we can.
We will post any changes to operations (as well as new product alerts and other fun content!) on the Shop Geocaching social media channels. Please check out our pages and consider following us on Facebook and Twitter.
If you have not seen it, Geocaching HQ has a very well written statement regarding COVID-19 that you can see here.
General Shipping Information
We ship all orders from Seattle, Washington, USA.
At Shop Geocaching, we strive to offer the best possible shopping experience. Please note that the following information is based on our expected processing times and may vary due to circumstances beyond our control:
Same Day Shipping: Our shipping days are Monday-Friday, excluding holidays. Any retail orders placed by noon (Pacific Time) on a shipping day will ship same day. Any orders placed after noon will ship the next business day. With weekends not being shipping days, any orders placed after noon on Friday until noon on Monday will ship on that Monday (excluding holidays). Please note: When ordering expedited services, the times in transit are based on the day the item does ship, not the order date.
For Shipments within the U.S.: Expected time in transit is 1-7 business days, depending on your location compared to us here in Seattle. These transit times are based on the estimates of UPS and the United States Postal Service (USPS) and are in addition to processing times. Weather, holidays and other conditions can alter these expected delivery dates. Upgrades to expedited shipping are available at time of checkout.
We also ship to U.S. Territories as well as APO/FPO/DPO addresses, but time in transit may vary.
Free Shipping: Free Shipping is available only to retail customers with a ship to address within the United States (including U.S. Territories and APO/FPO/DPO addresses). Customers that are not retail accounts (such as Distribution Partners and GeoTours) are not eligble for free shipping. A minimum purchase is required. The free shipping service level will be the least expensive method, and can be with USPS or UPS. Free shipping is based on the amount spent on products; any shipping charges or taxes will not be applied to the amount needed to receive free shipping.
For Shipments to Canada:
All prices are in U.S. Dollars. Expected time in transit can be anywhere from 1 day to 2-3 weeks depending on your location and service level that you choose. Transit times do not reflect possible delays from the customs clearance process. Please note: For all international shipments, the recipient is responsible for any duties, taxes and brokerage fees that are assessed at time of delivery. We do not have any control over these charges, and they are paid directly to the carrier (UPS or Canada Post).
For International Orders: We do not ship retail orders to addresses located outside of the United States and Canada at this time. We do have a network of distribution partners located throughout the world that carry our official merchandise. These are independent retail partners, and their pricing and inventory will be different from ours. To see a list of these distribution partners, click here.
If you have any questions or need any additional information, please contact us.